This is one of the major questions raised when an individual is indecisive whether to join with the call center craze that seems to be affecting all corners of the earth. WILL MY HEALTH BE COMPROMISED? Or CAN I BEAT THE PHYSIOLOGIC STRESS? Or WILL MY IMMUNE SYSTEM HOLD-UP TO THE DEMANDS OF SUCH NATURE OF WORK?
Under discussion is the individual’s ability to stay healthy while working in such an environment. It is not merely the type of work since being a customer service representative/agent uses none of those physical exertions other high paying jobs do (like nurses). Agents just answer calls after calls of enquiries that the customers need answered. They do so in an office that is conducive for such job ensuring that the comfort is somehow provided. But then what of the TIME?
Time is essentially affected in the sense that CSR’s usually deals with customers in another part of the world thus expected to be on the job at night when it is daytime on the other end to which the customers are in need of assistance. In so saying, CSR’s are awake when everybody else should be naturally sleeping. Take note that it is not merely completing the needed 6-12 hours of sleep to stay healthy BUT also of the quality of sleep. Here then enters the possible factors that can hinder that good quality of sleep: day time noise and the disturbing sunlight (both the heat and lighting it generates). These things affect the so called Circardian Rhythm that have to be in constant homeostasis, which I will discuss in the coming posts.
With this time includes the need to budget your time to make everything fit in to the schedule. Those given 15 minute breaks that you have to manage your food intake, the call of nature, the need to breathe and relax; the same with one hour lunch break as well. What of the appropriate time allotted to satisfy your customer at the other end of the line, or of the allowed time for you to put them on hold for you to be able to investigate or browse through their account? Therefore, bear in mind that you have a kidney, a heart, a whole system interconnected to take care of.
Yes it is stressful, but with proper time management and practice, you can get use to it. Well, not everybody can…but it is challenging to the extreme to know if YOU CAN?! Right?
Under discussion is the individual’s ability to stay healthy while working in such an environment. It is not merely the type of work since being a customer service representative/agent uses none of those physical exertions other high paying jobs do (like nurses). Agents just answer calls after calls of enquiries that the customers need answered. They do so in an office that is conducive for such job ensuring that the comfort is somehow provided. But then what of the TIME?
Time is essentially affected in the sense that CSR’s usually deals with customers in another part of the world thus expected to be on the job at night when it is daytime on the other end to which the customers are in need of assistance. In so saying, CSR’s are awake when everybody else should be naturally sleeping. Take note that it is not merely completing the needed 6-12 hours of sleep to stay healthy BUT also of the quality of sleep. Here then enters the possible factors that can hinder that good quality of sleep: day time noise and the disturbing sunlight (both the heat and lighting it generates). These things affect the so called Circardian Rhythm that have to be in constant homeostasis, which I will discuss in the coming posts.
With this time includes the need to budget your time to make everything fit in to the schedule. Those given 15 minute breaks that you have to manage your food intake, the call of nature, the need to breathe and relax; the same with one hour lunch break as well. What of the appropriate time allotted to satisfy your customer at the other end of the line, or of the allowed time for you to put them on hold for you to be able to investigate or browse through their account? Therefore, bear in mind that you have a kidney, a heart, a whole system interconnected to take care of.
Yes it is stressful, but with proper time management and practice, you can get use to it. Well, not everybody can…but it is challenging to the extreme to know if YOU CAN?! Right?
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